Refund policy
🧾 Kidora No Return & No Refund Policy
At Kidora, we are committed to delivering high-quality products that meet our safety and quality standards. To maintain transparency and fairness, please review our policy carefully before making a purchase.
🚫 No Returns & No Refunds
All sales made on Kidora are final.
We do not offer returns, exchanges, or refunds once an order has been placed and successfully delivered.
By completing a purchase on our website, you acknowledge and agree to this policy.
⚠️ Damaged, Defective, or Incorrect Items (Exception)
While we do not accept returns or refunds, we do make exceptions only in the following cases:
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The item received is damaged
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The item is defective
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The wrong product was delivered
If this occurs:
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You must contact us within 48 hours of delivery
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Include:
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Order number
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Clear photos/videos of the item and packaging
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Brief description of the issue
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Once verified, we will arrange a replacement or an appropriate resolution at no additional cost.
⚠️ Claims submitted after 48 hours will not be accepted.
🚫 Non-Eligible Cases
We will not accept claims for:
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Change of mind
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Incorrect size, color, or model selected by the customer
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Normal wear and tear
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Items damaged due to misuse, improper handling, or installation
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Delays caused by courier services beyond our control
📦 Order Cancellations
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Orders cannot be canceled once they are confirmed or dispatched.
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Please ensure all order details are correct before completing checkout.
📞 Contact Us
If you have any questions regarding this policy, feel free to contact us:
📧 kidora.uae@gmail.com
🌐 www.kidora.ae