Shipping policy

🚚 Kidora Shipping Policy

Last updated: 08-10-2025

Thank you for shopping with Kidora!
We aim to deliver your orders quickly, safely, and efficiently across the UAE. This Shipping Policy outlines our delivery process, timeframes, and other important details regarding your order.

📦 1. Order Processing

  • All orders are processed within 1–2 working days (excluding weekends and public holidays) after receiving full payment.

  • You will receive an email confirmation once your order has been processed and shipped.

🚀 2. Delivery Timeframes

At Kidora, we offer two types of products — Ready-Made and Customized Orders.

🧸 A. Ready-Made Products

These include in-stock items such as kids’ beds, furniture, and play accessories available for immediate purchase.

  • Delivery Time: 5–7 working days after order confirmation.

  • Delivery is available across the UAE.

🎨 B. Customized Orders

Customized or made-to-order products are designed based on your specific requirements.

  • Delivery Time: Varies based on the customization and will be discussed and confirmed with you before production begins.

  • Our team will keep you updated throughout the design and delivery process.

🚚 3. Shipping Charges

  • Standard Delivery: Free shipping may apply to certain orders above a set amount (as stated on the website).

  • Customized or bulky items: Additional delivery or handling charges may apply depending on size, location, and assembly requirements.

  • You will be informed of any additional costs before confirming your order.

🏙️ 4. Delivery Areas

We currently deliver within the United Arab Emirates.
If you are located outside the UAE, please contact our team at kidora.uae@gmail.com to discuss delivery options.

⚠️ 5. Delays

While we strive to deliver on time, unforeseen circumstances such as weather conditions, public holidays, or courier delays may occasionally affect delivery times.
In such cases, our support team will keep you informed.

📦 6. Order Tracking

Once your order has been dispatched, you’ll receive a tracking number or delivery confirmation via email or SMS so you can monitor your shipment.

📞 7. Contact Us

If you have any questions about shipping or would like to discuss a custom delivery requirement, please contact us at:
📧 kidora.uae@gmail.com
🌐 www.kidora.ae